This article will detail steps on how to find your iCUE and device firmware version number. The numbers in (parentheses) correlate to the numbers in the screenshot below.

1. Ensure your Corsair device and associated dongle (if applicable) are connected directly to your PC and not through any USB hub/dock.
2. Open iCUE and click the cog wheel in the top right corner to go to iCUE Settings (1).
3. Inside the "Settings" window, click "Updates" (2).
4. Click "Check for Updates" (3) next to your iCUE version, and click "Check All" (4) above your listed devices.
5. Provide a screenshot of this window in your reply to your Customer Care agent.