Case: Requesting Spare Parts
If you're experiencing issues with your CORSAIR case or need spare parts, reaching out for a spare parts request is a straightforward process. This guide will walk you through each step to ensure you get the support and components you need to keep your system running perfectly. Whether it's a missing screw or a damaged panel, CORSAIR's dedicated support team is here to help.
Prepare Your Information
Before initiating your request, gather the necessary information to make the process as smooth as possible. You'll need:
- Proof of Purchase: A receipt or invoice that shows where and when you bought your CORSAIR product.
- Product Details: The model number and any serial numbers associated with your case.
- Description of the Issue: Be ready to describe what parts you need or what problems you're encountering with your case.
Having this information at hand will expedite the support process.
Navigate to the Support Request Page
To start your request, visit CORSAIR's Support Request Page. This page is specifically designed for Warranty Exchange Requests, making it the perfect starting point for getting spare parts or replacements for your case.
Fill Out the Form
Once you're on the support request page, you'll be presented with a form to fill out. Here's a step-by-step guide to completing it:
Subject: The subject line is pre-filled to indicate a Warranty Exchange Request. You can add additional details, such as the specific part you're requesting.
Description: Provide a detailed description of the issue and the replacement part you need. Include information about troubleshooting steps you've taken, if any, and how the issue affects your use of the product.
Attachments: You can attach images or documents that might help support assess your request. This could include photos of the damaged part, your proof of purchase, or any correspondence related to your case.
Make sure to fill in all other required fields, such as your contact information, to ensure support can reach you with updates about your request.
Review and Submit
Before submitting, review your request to ensure all the information is accurate and complete. When you're ready, click the "Submit" button to send your request to CORSAIR's support team.
Follow Up
After submitting, you'll receive a confirmation email with your request number. Keep this number handy, as it will be useful for any follow-ups.
For any further assistance, don't hesitate to contact our support team.