If you are returning a product to us and have received a DHL pre-paid label from us, you can request a pick-up for the product by using DHL Express.
When we send a DHL pre-paid label to you via email, there will be a PDF containing the DHL Waybill number on it. You will need this to schedule your pickup.
Click this link to go to the DHL Express page and follow the instructions below:
- Select the country you are based in and click Continue.
- Click the Schedule a Pickup
- In the “Do you need a shipping label?” section, click No.
- Select “I have a DHL Waybill Number” in the dropdown menu below.
- Enter the DHL Waybill number from the PDF that we sent you, removing any spaces in the number.
- Fill in your country code and phone number, then click Next.
- Enter the location of the pickup, then click Next.
- Enter the number of packages, the total weight of all packages, and the dimensions of the largest package, then click Next.
- Schedule the pickup time, then click Schedule Pickup.