Understanding Delivery Responsibility for Orders Placed Through Third-Party Retailers
At Corsair, we want to ensure you have a smooth and enjoyable shopping experience. However, it’s important to understand that when you purchase our products through third-party retailers (e.g., online marketplaces, Retailers like Best Buy, etc.), the delivery process is managed by those retailers.
Who Is Responsible for Delivering My Order?
If you’ve placed an order through a retailer other than Corsair, the delivery, tracking, and shipping times are managed entirely by that retailer. This means that:
- We are not involved in shipping or handling your order.
- We are unable to track or expedite your delivery.
- All inquiries regarding delivery should be directed to the retailer from whom you purchased.
What Should I Do If I Have a Problem with My Delivery?
If you experience issues with the delivery of your order, such as delays or incorrect tracking information, we recommend the following steps:
- Check Your Order Confirmation Email: Look for delivery updates or tracking information provided by the retailer.
- Contact the Retailer: Each retailer has a support team to assist you with your delivery. You can usually find their customer service information in your order confirmation email or on their website.
- Review the Retailer’s Delivery Policies: Many retailers have dedicated pages explaining their shipping and return policies, including resolving delivery issues.
How Can We Help?
While we are not responsible for deliveries made by other retailers, we are happy to help with any product-related questions or concerns you may have. If you need assistance with product details, warranty information, or any other inquiry, please contact us directly.
We appreciate your understanding and look forward to continuing to provide excellent service!