Q: When will Corsair respond to my RMA request?
A: Please allow up to 2 business days for our agents to send an initial response. If you require more immediate service, please reach out by phone or chat.
Q: My tracking information shows that my return has arrived, why hasn’t my RMA status updated?
A: We estimate up to 2 business days for our warehouse to process your return. Delays beyond this period can be caused by high return volume, holidays, or discrepancies between what was expected and what was delivered. For more information, please reach out via your ticket, or give us a call or chat.
Q: My RMA seems to be stuck in “Processing” status, what’s going on?
A: Normally our team reviews whether there is available stock of your replacement before your return arrives, but if you experience an extended “Processing” time, there might be a processing or inventory issue. We’ll normally reach out to you with options, but feel free to contact us as well.
Q: My ticket shows that my replacement as shipped, where is it now?
A: You should receive a tracking number within two business days, which will allow you to check the status of your replacement. If you haven’t received a tracking number after two business days, please let us know.
Q: What should I do if the tracking information is not showing progress?
A: If you’re not seeing tracking updates after a few business days have passed, it’s usually best to reach out to the shipping company for information.