Warranty: How do I get a replacement for a defective product?
Before you request to replace your product, make sure that your product is under warranty. You can find our warranty policy page for our products here. Our page for our warranty policy for Corsair PC systems is here.
Submit a Return Merchandise Authorization request
Once you’ve ensured your product is under warranty, create a ticket for a Return Merchandise Authorization (RMA) request at support.corsair.com. Corsair does not accept returns without authorization.
To submit an RMA request:
- Use our Web Widget to ask about your issue. You can also open the web widget by clicking HERE
- If the Agent can't assist, ask to create a ticket.
- Enter the requested information.
- Attach a copy of your receipt and an image of the serial number on the device.
- Click Submit once you’re done.
Once you submit your ticket, it will be reviewed by technical support to make sure the product is eligible for a replacement. If it is approved, you will be sent an RMA with instructions on how to return the product.
Return Merchandise Authorization FAQ
When will Corsair respond to my Return Merchandise Authorization (RMA) request?
Please allow up to 2 business days for our agents to send an initial response.
My tracking information shows that my return has arrived. Why hasn’t my RMA status been updated?
We estimate it takes up to 2 business days to process your return. Delays to your RMA status being updated could be caused by high return volume, holidays, or discrepancies between what was expected and what was delivered. If you need more information, please add any additional questions to the created ticket.
My ticket shows my replacement has shipped. Where is it now?
When your replacement ships, you should receive a tracking number within 2 business days. You can use the tracking number to check the status of your replacement. If you don’t receive a tracking number within 2 business days, please let us know.
I have a tracking number, but the package isn’t showing any progress. What’s going on?
If you don’t see tracking updates after one business day has passed, you should reach out to the shipping company for more information.
If the shipping company cannot answer your question, contact us by responding to your ticket with the additional information from the shipping company and we will do our best to assist.