Standard RMA
Replacement ships AFTER return: You will receive a replacement product only after your defective item has arrived at our facility.
Once we have approved the exchange, you will receive an RMA number and a label with the address of the Corsair RMA service provider via email.
- Follow the return instructions provided. Make sure to request a drop-off receipt showing your tracking number.
- Once we have received the defective product, the replacement product will be sent to you.
Advanced RMA
Replacement ships BEFORE return: Your replacement product is shipped to you before you send the faulty product back to us.
*Important Note: This option requires a credit card.
With this process, an amount equal to the value of the replacement product is first charged to your credit card. The replacement product is then shipped. Once you have received the replacement product, please send the faulty product back to us. When we receive it, the charged amount will be released/refunded.
The Advanced RMA Exchange works as follows:
- We place the order for the replacement device. You will receive a pre-paid UPS return label via email for the later return of your product.
- You will then receive an email containing a payment link to the Corsair payment portal. There, you pay the full value of the replacement device with your credit card.
- Corsair sends you the replacement product.
- Once you have received the replacement, please pack the defective device in the package that was just sent to you, affix the UPS label to the package, and drop it off at a UPS Service Point (make sure to request a drop-off receipt).
- After the defective product has arrived at Corsair and undergone inspection, Corsair will refund the amount to you.