Fix Corsair Headset Microphone or Playback issues

Did you experience one or more of the following sound issues after installing the most recent iCUE software or Windows update?

• No sound plays from the Corsair headset
• The Corsair headset microphone doesn't pick up any sound

If so, the issue may be caused by the latest iCUE software or Windows update coming into conflict with your Windows build. You can try one of the following fixes below.

Step one: Check default output and input device

Sometimes updates can change the default audio playback and recording device.

1. Right click the speaker icon in the bottom left of your taskbar, and select sound settings
   
2. Scroll down in the System>Sound settings until you see All sound devices and select it.

3. Once in this menu you can select your desired Output and Input Device as the Corsair headset and microphone

   Remember that some applications will have their own playback and recording device selections that could be changed after they update.

Step two: Troubleshoot sound problems

To fix this issue, first try troubleshooting sound problems:

1. Right-click on the sound icon on the bottom right of the Windows Task Bar.
2. Click Troubleshoot sound problems.
3. If troubleshooting detects any issues, follow the steps to try and resolve the problem.
4. If troubleshooting does not resolve the issue, try the other solutions below.

Step three: Reinstall audio drivers and iCUE

If troubleshooting sound problems doesn’t work, try uninstalling and re-installing the Corsair audio device drivers and iCUE:

1. Open the Windows Control Panel.
2. Select Device Manager.
3. Select Audio inputs and outputs.
4. Right-click on the Corsair headset and select Uninstall Device.
   
5. Unplug the headset from your computer, and do NOT plug it back in until these instructions state to.
6. Restart your computer.
7. Once your computer has restarted, open the Windows Control Panel again.
8. Select Programs and Features.
9. Right-click on the Corsair iCUE software and select Uninstall.
10. Restart your computer again.
11. Once your computer has restarted, open an Internet browser and download the latest version of the iCUE software.
12. Install the iCUE software.
13. Restart your computer one last time.
14. Once your computer has restarted, make sure iCUE is running.
15. Plug in your headset and test the functionality.

Step four: Contact Customer Support

If you are still experiencing issues after trying the above, contact Customer Support and we will provide further assistance.