We all have second thoughts, and that's OK. If you need to cancel an order that was placed at the Corsair.com web store, here are the steps to take, depending on the timing of your order:
When the package arrives at your door
After the package has been delivered to you, but you haven't opened it
After you've opened the package, whether you've used the product or not
Before shipment
There is a very small window of time after the order has been placed before the order has been packed and shipped out. It may not always be possible to cancel the order. Please contact us immediately by clicking here — you'll find a web form and the correct phone number to call.
If we are able to cancel the order before shipment, we will reverse the charge on your credit card within 1-2 business days.
When the package arrives at your door
If you are present when the carrier arrives with the package, simply refuse delivery. This will cause the package to return to Corsair, and you will not be responsible for any shipping charges.
If you are not present when the carrier arrives with the package, and there is a delivery notice posted at your door, contact the carrier and give them the tracking number, and state that you wish to refuse delivery.
In either case, to avoid extra delays in refunding your order, please contact us immediately by clicking here, and let us know that you have refused the package — you'll find a web form and the correct phone number to call.
After we verify that the package has been returned to our warehouse, we will reverse the charge to your credit card within 2-3 business days.
After the package has been delivered to you, but you haven't opened it
If the Corsair package has been delivered to you, the easiest way to ship it back to Corsair is to find the nearest carrier facility, like a UPS, FedEx or DHL store or service center, and drop the package off with them, stating that you wish to refuse delivery. Depending on the carrier, you may be able to call their support number and request a pickup of the package that you are refusing. Do not open the package.
This will cause the package to return to Corsair, and you will not be responsible for any shipping charges. To avoid extra delays in refunding your order, please contact us immediately by clicking here — you'll find a web form and the correct phone number to call. Let us know that you have refused the package.
After we verify that the package has been returned to our warehouse, we will reverse the charge to your credit card within 3-5 business days.
After you've opened the package, whether you've used the product or not
Once you've opened the package, whether you have used the product or not, you will need to open a return ticket with Corsair's web store customer support by clicking here — you'll find a web form and the correct phone number to call. The customer service agent will issue a return material authorization (RMA) number, and provide a pre-paid return label to you at no charge. Next, please put the product into an appropriate package, and be sure to safely pack the contents. To avoid extra delays in refunding your order, be sure to write the RMA number on the outside of your return package.
Once the package has been returned to our warehouse, we need to inspect and verify the contents of the package, which can take 2 to 3 business days. Afterwards, we will reverse the charge to your credit card within 3-5 business days.