If your headset is producing static, here are some steps on fixing the issue:
- Disable Windows Spatial Sound
- Uninstall Realtek Audio Drivers (if applicable)
- Check Your Headset's Connections
Disable Windows Spatial Sound
To disable Windows Spatial Sound on Windows 10, follow these steps:
- Right-click on the speaker icon in the bottom right corner of your screen.
- Click on "Open Sound settings."
- Under the "Related Settings" section, click on "Sound Control Panel."
- Right-click on your default playback device (usually your headphones or speakers) and select "Properties."
- Click on the "Spatial Sound" tab.
- Select "Off" from the drop-down menu.
On Windows 11, the steps are similar:
- Click on the Start button and select "Settings."
- Click on "System."
- Click on "Sound" in the left-hand menu.
- Click on "Device properties" under your default playback device.
- Click on the "Spatial sound" drop-down menu.
- Select "Off" from the list.
After disabling Windows Spatial Sound, test your headset to see if the static sound issue has been resolved.
Uninstall Realtek Audio Drivers (if applicable)
- Press the Windows key + X on your keyboard to open the Power User Menu.
- Click on "Device Manager" from the list.
- In the Device Manager window, expand the "Sound, video and game controllers" category.
- Right-click on your Realtek audio device and select "Uninstall device."
Note: If this is not listed, these steps do not apply to you.
- Check the box that says "Delete the driver software for this device" and click "Uninstall."
- Restart your computer.
After the computer restarts, Windows will automatically install a generic audio driver. See if the issue persists.
Check Your Headset's Connections
Check the connection type: Determine the type of connection your headset uses. It can be a 3.5mm audio jack, USB wired, USB wireless, or Bluetooth.
Check the cable and battery: If using a wired headset, ensure that the cable is not frayed or damaged. For USB wireless and Bluetooth headsets, ensure that the battery is properly charged.
Check the port or adapter: If using a 3.5mm jack, make sure it is properly inserted into the audio port on your PC or audio device. If using a USB connection, ensure it is inserted securely into the USB port. For USB wireless and Bluetooth headsets, ensure the adapter is plugged in and powered on.
Check for obstructions: Make sure there are no obstructions blocking the connection. Dust or debris can accumulate in the port or cable, causing static or other audio issues.
Try a different port or adapter: If your headset uses a 3.5mm jack, try using a different audio port on your PC or audio device. If using a USB connection, try a different USB port. For USB wireless and Bluetooth headsets, try using a different adapter or connecting to a different device.
If the above steps do not resolve your headset issues, contact our Customer Support team and we will provide further assistance.