How to: Fix headsets that are producing static

If your headset is producing static, here are some steps on fixing the issue:

To disable Windows Spatial Sound on Windows 10, follow these steps:

Right-click on the speaker icon in the bottom right corner of your screen.
Click on "Open Sound settings."
Under the "Related Settings" section, click on "Sound Control Panel."
Right-click on your default playback device (usually your headphones or speakers) and select "Properties."
Click on the "Spatial Sound" tab.
Select "Off" from the drop-down menu.

On Windows 11, the steps are similar:

After disabling Windows Spatial Sound, test your headset to see if the static sound issue has been resolved.

To uninstall Realtek audio drivers on Windows 10 and 11 (if you have them), follow these steps:

Press the Windows key + X on your keyboard to open the Power User Menu.
Click on "Device Manager" from the list.
In the Device Manager window, expand the "Sound, video and game controllers" category.
Right-click on your Realtek audio device and select "Uninstall device."
Note: If this is not listed, these steps do not apply to you.
Check the box that says "Delete the driver software for this device" and click "Uninstall."
Restart your computer.

After the computer restarts, Windows will automatically install a generic audio driver. See if the issue persists.

Check the connection type: Determine the type of connection your headset uses. It can be a 3.5mm audio jack, USB wired, USB wireless, or Bluetooth.
Check the cable and battery: If using a wired headset, ensure that the cable is not frayed or damaged. For USB wireless and Bluetooth headsets, ensure that the battery is properly charged.
Check the port or adapter: If using a 3.5mm jack, make sure it is properly inserted into the audio port on your PC or audio device. If using a USB connection, ensure it is inserted securely into the USB port. For USB wireless and Bluetooth headsets, ensure the adapter is plugged in and powered on.
Check for obstructions: Make sure there are no obstructions blocking the connection. Dust or debris can accumulate in the port or cable, causing static or other audio issues.
Try a different port or adapter: If your headset uses a 3.5mm jack, try using a different audio port on your PC or audio device. If using a USB connection, try a different USB port. For USB wireless and Bluetooth headsets, try using a different adapter or connecting to a different device.

If the above steps do not resolve your headset issues, contact our Customer Support team and we will provide further assistance.

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