The Corsair Windows Reporter is a free utility that collects selected information from users of Corsair products. Corsair Support uses this information to help troubleshoot your issues.
Corsair Windows Reporter can be used on Windows 7, Windows 8, and Windows 10.
NOTE: Corsair Windows Reporter cannot be used on any phone, macOS, or Linux.
- Where to download Corsair Windows Reporter
- Using Corsair Windows Reporter
- Contents of Corsair Windows Reporter
- Download link
Where to download Corsair Windows Reporter
The latest version of Corsair Windows Reporter will always be available via this article. You can download it via a link at the bottom of this page.
The downloaded file is an executable, with a name similar to CorsairWindowsReporter_188.8.131.52.exe.
Depending on when you download it, the numbers in the file name may be different.
Using Corsair Windows Reporter
After you download Corsair Windows Reporter, launch it to get started.
To collect your computer's configuration files and save them to your Desktop, press the Start button.
There is an option to Add Memory Dump and Add Software Crash Dump, but only enable those options if directed by Corsair Support.
After you press the Start button, the configuration files will be collected into a SupportInfo.zip file and placed on your Desktop. This usually takes a few minutes.
The icon for the file may be different depending on what file extraction tool is used by your computer (Windows, Winrar, 7zip, etc.).
NOTE: Typically, Corsair Support will ask you to attach that SupportInfo.zip to an email and send it to them. Please do not send in this file unless Corsair Support requests that you do so.
Contents of Corsair Windows Reporter
The contents of the SupportInfo.zip file are listed below. Corsair Support uses these files to analyze your support case.
- Settings, log files and crash dumps (optional) of all Elgato Windows software
- %appdata%\Elgato (all files and sub-folders)
- Specific OBS Studio settings and log files
- %appdata%\obs-studio (files)
- Specific Streamlabs OBS settings and log files %appdata%\slobs-client (files)
- XSplit log files
- SystemInfo.nfo - Windows system info to check for system components
- SpeedTest.log - Upload speed measurement to check for speed limitations when streaming
- InstalledSystemUpdates.csv - Installed Windows updates to check PC is up-to-date
- EventLog.evtx - Application events of the last 7 days to detect application crashes
- Processes.log - Currently running applications to detect applications that might affect overall system performance
- Applications.log / Applications64bit.log - Installed applications to detect applications that are known to cause interferences with our apps
- SystemInfo.log - same system info as in our log files to check for system components
- DXDiagInfo.txt - DirectX related system info - dxdiag
- Performance.xml - WinSAT data to detect performance limitations
- Devices.log - Installed devices to detect driver problems
- Minidump.dmp (optional) - Latest crash dump from C:\Windows\Minidump
- USBtree.txt - Connected USB devices to detect problems related to USB controllers