All Corsair headsets currently compatible with consoles connect via a 3.5mm audio jack to the audio port located on the controller.

If you cannot hear any sounds from your game or the sound is coming from somewhere other than your headset, try the steps listed here and see if they resolve the issue.

NOTE: The Nintendo Switch’s 3.5mm audio port does not support a microphone.

For Playstation 4

If you cannot hear game sounds:

1. Go into your game console Settings
2. Select Devices.
3. Select Audio Devices.
4. For the input and output devices select Wired Headset.
5. Go back to Audio Devices and select Output to Headphones.
6. Make sure that option is set to All Audio.

If sound is coming from TV/Speakers:

1. Press and hold the Playstation button on the controller.
2. Select Sound and Screen.
3. Select Audio Output Settings.
4. Select Output to Headphones.
5. Select All Audio.

For Xbox One

Please note that some Xbox One controllers have a 2.5mm audio port instead of a 3.5mm port.  If your headset’s connector does not fit into this port, you will need to purchase an Xbox One Stereo Headset Adapter.

If you cannot hear game sounds:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Display & sound.
5. Select Volume.
6. Select Chat Mixer.
7. Select Do Nothing.

If sound is coming from TV/Speakers:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Display & sound.
5. Select Volume.
6. Select Party Chat Output.
7. Select Headset.