If your device shows a "critical" battery level in iCUE, but the battery still holds a full charge, there's a few things that can easily correct this.
- Ensure that iCUE is up-to-date and that your device is running the latest firmware version.
You can verify these things by following this article: How to: Verify Your iCUE Version and Firmware Version - Drain the battery of your device completely and recharge it fully.
- Attempt a soft reset of the device by following the corresponding guide below:
How to: Reset your keyboard
How to: Reset your computer mouse
How to: Reset an HS70 Wireless Gaming Headset
How to: Reset a Void Pro/Void Elite RGB Headset
How to: Reset your HS75 XB, HS70 BT, or HS80 RGB Wireless Gaming Headset