Logo
Back to Corsair.com Contact Us
Sign in
Track order WARRANTY REPLACEMENT SPARE PARTS
Corsair Limited Warranty *New* Headset Troubleshooter *New* Keyboard Troubleshooter *New* Mouse Troubleshooter Returning Your Corsair.com Order
Search the Knowledge Base

For faster processing, please attach your purchase receipt, and a photo of your hardware serial number.

Waiting for warehouse to restock and reserve.
Warehouse has begun packing process.
Package ready for handoff to shipping service.
The package has been handed to the shipping carrier.
Package has been delivered to customer.
Return package opened at warehouse and entered into system.
Refund has been paid.
Waiting for backordered items/Waiting for system to be manufactured/Waiting for Advanced RMA payment.
Inventory has been confirmed and reserved.
Item line in order has been cancelled.
  1. Corsair
  2. Gaming Gear
  3. Keyboards
  4. Keyboard Troubleshooting

Menu

How to: Reset your keyboard

If you are experiencing unexpected behavior with your keyboard such as lighting issues or unresponsiveness, you can try resetting the keyboard to fix the issue.

  • Reset your wired keyboard
  • Reset your wireless keyboard
  • What to do if resetting doesn't work 

 

Reset your wired keyboard

Most Corsair keyboards have a reset function for fixing unexpected issues.

 

If you have a K95 RGB Platinum or any MK2 keyboards:

  1. Unplug the keyboard.
  2. With the keyboard unplugged, hold down the ESC key.
  3. While holding down the ESC key, plug the keyboard back into the computer.
  4. Keep holding the ESC key until the keyboard begins to flash.
  5. Unplug the keyboard again, then plug it back in.

 

If you have a K55 keyboard:

  1. Unplug your keyboard.
  2. Hold down the FN and F4 keys and plug your keyboard back into your computer.
  3. Release the FN and F4 keys after 10 seconds. The keyboard should flash at this point.
  4. Open iCUE and update the firmware of your keyboard.
    • Ignore any incompatibility warnings that pop up.

 

For all other keyboards:

  1. Unplug your keyboard.
  2. With the keyboard unplugged, hold down the ESC key.
  3. While holding down the ESC key, plug the keyboard back into your computer.
  4. After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

 

Reset your wireless keyboard

If you have a wireless keyboard, the steps for resetting it will vary slightly from a wired keyboard.

 

To reset a wireless keyboard:

  1. Turn off your keyboard.
  2. With the keyboard turned off, hold down the ESC key.
  3. While holding down the ESC key, turn on your keyboard.
  4. After about 2 to 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

 

What to do if resetting doesn't work

If you need further assistance, please contact our Customer Support team through this online form. 

To ensure that we provide aid as quickly and accurately as possible, make sure to include the following information when creating a ticket:

  • The specific model of your keyboard
  • The part number of your keyboard (found on the underside and starts with CH-)
  • A photograph of the sticker at the bottom of your keyboard so we can verify the part number
The order tracking service is currently unavailable. Please try again later.
No orders found. Please recheck your order number and email address, then try again.
X
Order
{[{ olpOrderNumberValue }]}
Order Type
{[{ orderType }]}
Name
{[{ customerName }]}
  • {[{ column.name }]}

Line Status Description

  • {[{ statusDescription.title }]}
    {[{ statusDescription.description }]}

Related to

  • keyboard
  • soft reset
Was this article helpful?
3079 out of 11025 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • How to: Reset your computer mouse
  • Media Keys Not Working
  • "This Device has Incompatible Firmware" in iCUE with K55
  • Find a Serial Number or Lot Code
  • Setting Up Your Keyboards and Mice for XBOX ONE

Articles in this section

  • "This Device has Incompatible Firmware" in iCUE with K55
  • Media Keys Not Working
  • How to: Fix issue where keyboard temporarily does not work after Windows boot
  • Why is there only one wireless dongle in the Wireless Gaming Bundle?
  • How to: Reset your keyboard
  • Legacy Software Downloads for Keyboards

SUPPORT

  • Downloads
  • Customer Support
  • Warranty
  • RMA/Returns
  • Track Orders Or Returns

SHOPPING

  • Where to Buy
  • Memory Finder

COMPANY

  • About CORSAIR
  • Careers
  • Contact

COMMUNITY

  • Blog
  • Forums
  • How-To Guides
Deutsch Español Français Italiano 日本語 한국어 Polski Português Português do Brasil Русский 简体中文

Copyright © Corsair.All Rights Reserved. Privacy Policy - Terms Of Use

Deutsch Español Français Italiano 日本語 한국어 Polski Português Português do Brasil Русский 简体中文