If you are experiencing unexpected behavior with your keyboard such as double typing, lighting issues or unresponsiveness, you can try a number of things to fix the issue.

Table of Contents:

• General Best Practices
• Reset your wired keyboard
• Reset your wireless keyboard
• What to do if resetting doesn't work 
• • How to: Assign key remaps and macros to your keyboards
  • How to: Fix unresponsive macros and remaps
  • How to: Fix Media Keys Not Working
  • Update device firmware with iCUE
  • How to: Set up hardware key assignments in iCUE

General Best Practices

• Regular cleaning: if you are having input issues on specific keys or buttons, we generally recommend making sure your keyboard is clean and free of debris as that may cause input related issues.
• Check the cables and ports: verify that the keyboard is plugged in directly into your system, you may also want to try a different set of ports to rule out a USB port issue. For wireless keyboards, make sure the keyboard is charged and the receiver is plugged directly into the system.
• You may want to test the keyboard on a different system to see if the issue is actually with the hardware rather than a potential software issue.

Reset your wired keyboard

Most Corsair keyboards have a reset function for fixing unexpected issues.

If you have a K95 RGB Platinum or any MK2 keyboards:

1. Unplug the keyboard.
2. With the keyboard unplugged, hold down the ESC key.
3. While holding down the ESC key, plug the keyboard back into the computer.
4. Keep holding the ESC key until the keyboard begins to flash.
5. Unplug the keyboard again, then plug it back in.

If you have a K55 keyboard:

1. Unplug your keyboard.
2. Hold down the FN and F4 keys and plug your keyboard back into your computer.
3. Release the FN and F4 keys after 10 seconds. The keyboard should flash at this point.
4. Open iCUE and update the firmware of your keyboard.
   • Ignore any incompatibility warnings that pop up.

Please Note: K55 Pro and PRO XT use normal ESC method for resetting found below.

For all other keyboards:

1. Unplug your keyboard.
2. With the keyboard unplugged, hold down the ESC key.
3. While holding down the ESC key, plug the keyboard back into your computer.
4. After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

Reset your wireless keyboard

If you have a wireless keyboard, the steps for resetting it will vary slightly from a wired keyboard.

To reset a wireless keyboard:

1. Turn off your keyboard.
2. With the keyboard turned off, hold down the ESC key.
3. While holding down the ESC key, turn on your keyboard.
4. After about 2 to 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

If your keyboard is not listed here you can visit our explorer here to search for your item's manual here.

What to do if resetting doesn't work

• If you need further assistance with troubleshooting, please contact our Customer Support team through this online form.
• If you need to request an RMA for your keyboard, please contact our Customer Support team through this online form.

To ensure that we provide aid as quickly and accurately as possible, make sure to include the following information when creating a ticket:

• The specific model of your keyboard
• The part number of your keyboard (found on the underside and starts with CH-)
• A photograph of the sticker at the bottom of your keyboard so we can verify the part number