This warranty applies to all CORSAIR PC gaming systems: CORSAIR ONE, Vengeance PC, and the Voyager a1600 laptop. You can find warranties for other CORSAIR products on the CORSAIR Warranty page.

If you bought XP Care for a product, it replaces the Limited Warranty. You can see the terms and conditions on the CORSAIR XP Care Terms & Conditions page, or you can file a XP Care warranty claim from your Corsair.com My Account page.

• Overview
• Warranty Terms
• How to Make a Claim

Overview

• CORSAIR systems (e.g. CORSAIR ONE, Vengeance PC, and Voyager a1600 laptop) come with a 2-year hardware warranty for the original purchaser, starting from the day of purchase from an authorized CORSAIR reseller.
• CORSAIR offers a 90-day warranty for certified refurbished CORSAIR systems.
• CORSAIR offers two choices for warranty service: advance replacements and standard replacements for its systems.
• Depending on the model and age of your system, CORSAIR may choose whether the system will be repaired, or replaced with an equivalent model.
• The warranty period may vary by specific system. You can find the warranty period on the product package, in the user documentation, or in this bulleted list. If you see different warranty periods for a product, the longest specified warranty period will apply.
• This warranty is non-transferable, except where prohibited by applicable local law.

Warranty Terms

If your CORSAIR system is not operating in accordance with its published technical specifications, the product will be replaced or repaired at CORSAIR’s expense. CORSAIR may, at its discretion, provide new or refurbished products if a replacement isn’t possible.

To exercise your warranty rights, you must return the hardware to the original place of purchase, or another place as directed by CORSAIR, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees.

Any replaced CORSAIR system will be warranted for the remainder of the original warranty period or 30 days, whichever is greater, or the period of time required by local statute.

Repairs are considered ineligible for warranty service if:

• The system is no longer covered by the CORSAIR warranty or by consumer law
• The issue you are reporting was caused by accidental damage or unauthorized modifications
• CORSAIR cannot address the issue you are reporting

Obsolete or Discontinued Systems

An obsolete or discontinued system will be replaced if the same product is available. If CORSAIR is unable to replace your obsolete or discontinued CORSAIR system with the same product, CORSAIR will replace it with a CORSAIR system of similar function and capacity, at its sole discretion.

• Exclusions
• Limitation of Liability
• Data Loss

Exclusions

This warranty does not cover problems or damages caused by, but not limited to:

• Wear and tear associated with normal use
• Any modification, abuse, accident, misapplication, or unauthorized repair
• Removal of serial number or regulatory labels
• Any improper operation, including any use not in accordance with any supplied product instructions
• Connection to an improper voltage supply
• Any other cause which does not relate to a product defect in materials or workmanship

Except where prohibited by applicable law, any implied warranty on CORSAIR hardware products is expressly disclaimed.

Counterfeit products are also excluded this warranty. Counterfeit products are any products that CORSAIR, at its sole discretion, determines were not manufactured by Corsair or any of its authorized manufacturing partners.

PLEASE NOTE:

Counterfeit products will be reported for investigation and will not be returned.

Limitation of Liability

Except where prohibited by applicable law, CORSAIR shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to:

• Loss of profits, revenue, or data (whether direct or indirect)
• Commercial loss from breach of any express or implied warranty

Data Loss

As part of the replacement process, all software and data on your returned system will be reset to factory settings. CORSAIR is not responsible for any data loss suffered and will not be responsible for restoration or reinstallation of any of your programs or your data.

Before shipping your system for replacement, we recommend you:

• Back up all data and remove all confidential, proprietary, and personal information from the system.
• Remove any post-purchased solid-state drives (SSD) or DRAM upgrades you might’ve installed. We will not return any SSDs or DRAM upgrades included in your returned system.

How to Make a Claim

• Warranty Overview
• Standard Replacement
• Advanced Replacement
• CORSAIR Systems RMA Return Addresses

Warranty Overview

All warranty requests are handled through our customer service ticketing system. If you have XP Care, you can file a claim from your My Accounts page.

You can submit your return request online by clicking Create a warranty ticket for a Corsair PC system, filling in as many details as possible. A valid proof of purchase (e.g. sales receipt or invoice) and a photo of the product serial number is required for processing. To find where serial codes are located on CORSAIR systems, see this article.

Once CORSAIR Systems Support approve your warranty return, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions, including a prepaid return label.

We will send you the original CORSAIR packaging to return your system, if required, free of charge. We won’t cover any damaged-during-transit repairs if non-CORSAIR packaging is used. 

To avoid problems, clearly write or display your RMA number on the outside of the package and include a copy of your RMA confirmation email inside your package.

Please do not return your system without prior approval from CORSAIR. Any product returned without a valid RMA number may be refused and returned to the sender at the sender’s expense.

PLEASE NOTE:

If you re-purchase the product from another retailer, CORSAIR will not reimburse you for the cost. We can provide advanced replacements to expedite the warranty exchange process. See below for details.

Standard Replacement

With a standard replacement, CORSAIR will send you a shipping box and packaging material to use for sending the system back to a CORSAIR warehouse, at no charge. Once your system arrives at the CORSAIR facility, it will either be repaired, or replaced with an equivalent model, depending on the model and age of your system. You will need to:

• Send back the original product in the packaging that was sent to you
• Affix the prepaid return shipping label on the outside of the package
• Clearly write or display your RMA number on the outside of the package and include a copy of your RMA confirmation email inside your package.

Advanced Replacement

If you want to speed up the time it takes to get your replacement, you can order an advanced replacement. If you provide your credit card details to CORSAIR, CORSAIR will ship the replacement to your designated location at CORSAIR's expense.

When you order an advanced replacement, CORSAIR will place a charge on your credit card equal to the current cost of the replacement product sent to you. To remove this charge from your credit card, return the original product to CORSAIR within 14 days of receiving your replacement. Make sure you follow CORSAIR's instructions for returning the original product and:

• Send back the original product in the package containing the replacement
• Affix the prepaid return shipping label on the outside of the package
• Clearly write or display your RMA number on the outside of the package and include a copy of your RMA confirmation email inside your package.

If CORSAIR does not receive the original product within 14 days, the charge on your credit card will remain.

If CORSAIR receives the original product within 14 days, the charge on your credit card will be removed if the product is eligible for warranty service. If the product is ineligible for warranty service, the charge on your credit card will remain. Products ineligible for warranty service include products rendered unusable by unauthorized modifications or catastrophic damage.

CORSAIR Systems RMA Return Addresses

We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify a specific return address to send your package to. This will be your standard return location and should not be changed without prior approval from CORSAIR.

Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.