iCUE: Device recognition issue with Citrix Workspace installed

Citrix's App Protection feature may cause iCUE to not recognize your iCUE-compatible devices.  

To rectify this, you will need to reinstall Citrix Workspace and toggle off this feature during the installation portion as shown below:

If you are still experiencing issues after removing the Citrix software, contact our Customer Support team and we will provide further assistance.