iCUE device recognition issue with Citrix Workspace installed
Citrix's App Protection feature may cause iCUE to not recognize your iCUE-compatible devices.
To rectify this, you will need to reinstall Citrix Workspace and toggle off this feature during the installation portion as shown below:
If you are still experiencing issues after removing the Citrix software, contact our Customer Support team and we will provide further assistance.
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