iCUE

iCUE device recognition issue with Citrix Workspace installed

Citrix's App Protection feature may cause iCUE to not recognize your iCUE-compatible devices.  This is a known issue with the following combinations of versions:

iCUE - 4.33.138

Citrix Workspace - 23.2.0.38

To rectify this, you will need to reinstall Citrix Workspace and toggle off this feature during the installation portion as shown below:

If you are still experiencing issues, contact our Customer Support team and we will provide further assistance.

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