Fans: Noise or Clicking Issue
If your CORSAIR fans are generating unusual noise or clicking sounds, it can be disruptive and a sign that something isn’t right. This article will guide you through the steps to contact CORSAIR support for assistance with noise or clicking issues in your fans.
Troubleshooting
First, let's try to diagnose and possibly resolve the noise issue on our own:
Check Fan Installation: Make sure that each fan is properly seated and secured in its case mount. Loose screws or improper installation can cause vibrations.
Clean the Fans: Dust and debris can cause noise. Turn off your system and gently clean the fan blades and surrounding areas.
Inspect for Obstructions: Look for any wires or foreign objects that might be touching the fan blades. Even a slight touch can result in noise.
Fan Speed Adjustments: Use iCUE software to adjust the fan speeds. Sometimes setting a consistent speed can eliminate clicking sounds caused by variable fan speeds or to isolate the issue.
Isolate the Problem: If possible, try to determine if the noise is coming from a specific fan or if it’s a general issue with all the fans.
If issues persists it will be best to contact our support team so they may assist you with a replacement.
Contact Support
Serial Number: Locate the serial number of your product; it’s usually on the fan hub or the fans themselves.
Support Portal: Visit the CORSAIR Support Portal here
Create a Ticket: Fill in the required information. Attach any relevant documents, photos, or videos. Clearly state that you’re seeking assistance with the LED issues on your CORSAIR fans.
After submitting your ticket:
Ticket Confirmation: You should receive a confirmation email with a ticket number. Keep this number as you will need it for any follow-up correspondence.
A CORSAIR support agent will get in touch with you. They may provide instructions for a warranty claim if necessary.
Warranty Claim: If a warranty claim is initiated, follow all instructions provided by the support agent. This may involve sending in the defective product.
Remember, our customer support team is committed to providing you with the assistance you need to enjoy your CORSAIR products. Don’t hesitate to reach out—we’re here to help!