This warranty applies to all Corsair products except Corsair PC gaming systems. You can find warranties for PC gaming systems on the Corsair Systems Warranty page.
How to Make a Warranty Claim
All customer service requests are handled through our service ticketing system.
If you purchased a Corsair product directly from Corsair, click Create a Warranty Return to create an email ticket, filling in as many details as possible.
If you purchased a Corsair product from another retailer, it may be faster to solve your warranty claim through your original point of purchase. Because the warranty or return period may vary depending on where you purchased the product, we recommend checking the return policy of the retailer first. Note: If you prefer, you can also have your warranty processed by Corsair. Click Create a Warranty Return to create an email ticket, filling in as many details as possible.
To exercise your warranty rights, you need the original sales receipt and a picture of the product serial number. To see where serial codes are located on products, see this article.
PLEASE NOTE:
If you re-purchase the product from another retailer, Corsair will not reimburse you for the cost. We can provide advanced replacements to expedite the warranty exchange process. See below for details.
Overview
- Corsair provides a warranty for its products, starting from the day of purchase from an authorized Corsair reseller.
- The warranty period will vary by specific product. You can find the warranty period on the product package, in the user documentation, or the listing of Corsair warranty periods below. If you see different warranty periods for a product, the longest warranty period applies.
- Corsair warrants that the product will be free from defects in material and workmanship for the specified period.
- This warranty is limited to the original purchaser and is non-transferable, except where prohibited by applicable local law.
Returning Your Product
If you need to return your Corsair product for replacement, Corsair will give you a Return Merchandise Authorization (RMA) number and return instructions.
If your returned product includes any storage devices, we will not return the original storage device to you.
When you return the product, send the package, with the original sales receipt and a printed copy of your RMA confirmation email included, to the original place of purchase or a specific location as directed by Corsair. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees.
Do not return your product without prior approval from Corsair. Any product returned without a valid unique RMA number will be refused and returned to the sender at the sender’s expense.
To avoid problems with returning your product:
- Clearly write or display your RMA number on the outside of the package
- Include a printed copy of your RMA confirmation email in the package
PLEASE NOTE:
If memory modules were purchased as a kit, then the entire kit must be returned for warranty replacement, even if not all the modules are faulty. The lot codes on each module returned as a kit must be identical. Failure to return the entire kit will cause delays in processing your return.
Business-to-Business
If you are a reseller or computer dealer, please email your warranty service request to rmaservice@corsair.com. This email address will not answer inquiries from retail customers.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify a specific return address to send your package to. This will be your standard return location and should not be changed without prior approval from Corsair.
Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.
Products Lost or Damaged During Transit
When returning a product, we recommend using a return shipping method that provides tracking information. Corsair is not responsible for damage incurred during shipping to an RMA location.
If possible, use the original packaging material to pack the product for return. If the original packaging is unavailable, you should use packing materials that provide the same or greater protection to the product.
Packages that arrive with any external damage or appear inadequately packed may be refused and returned to the sender at the sender’s expense.
RMA Processing
Once Corsair receives your package, the following will happen:
- Before acceptance, we will perform a visual inspection of the package to ensure there is no visible damage during transit that could affect the product being returned.
- We will perform individual visual inspections on all products to ensure the products are genuine Corsair products with all visual labels intact and free of physical damage or abuse.
- We will confirm the RMA number, which should be written on the outside of the package.
- We reserve the right to return any damaged packages or packages with no RMA numbers clearly marked on the exterior to the sender at the sender’s expense.
- After inspection, we will confirm the product as received and begin processing.
You will receive automatic email updates throughout the RMA process.
Here are the typical processing times:
- 1 to 2 business days for your replacement to be processed
- 3 to 5 business days for your replacement to be shipped and delivered
Advanced Replacement
If you want to speed up the time it takes to get your replacement, you can order an advanced replacement. If you provide your credit card details to Corsair, Corsair will ship the replacement to your designated location using express courier service at Corsair’s expense.
When you order an advanced replacement, Corsair will place a charge on your credit card equal to the current cost of the replacement product sent to you. To remove this charge from your credit card, return the original product to Corsair within 14 days of receiving your replacement. Make sure you follow Corsair’s instructions for returning the original product and:
- Send back the original product in the package containing the replacement
- Affix the prepaid return shipping label on the outside of the package
- Clearly write or display your RMA number on the outside of the package and include a copy of your RMA confirmation email inside your package.
If Corsair does not receive the original product within 14 days, the charge on your credit card will remain.
If Corsair receives the original product within 14 days, the charge on your credit card will be removed if the product is eligible for warranty service. If the product is ineligible for warranty service, the charge on your credit card will remain. Products ineligible for warranty service include products rendered unusable by unauthorized modifications or catastrophic damage.
Corsair Warranty Periods by Product
DRAM Modules
- All DRAM memory modules have a lifetime warranty
Flash Devices
- All USB 2.0 Flash Survivor, Flash ReadOut, and TurboFlash flash drives have a 10-year warranty
- All USB 2.0 Flash Padlock flash drives have a 5-year warranty
- All USB 2.0, USB 3.0, and USB 3.1 Flash Voyager and Flash Survivor flash drives have a 5-year warranty
- The Neutron Series and Force Series MP300, MP510, MP600 solid state drives (SSD) have a 5-year warranty, while all other SSDs have a 3-year warranty
Mobile Storage
- Voyager Air products have a 3-year warranty
Power Supply Units (PSUs)
- AX Series PSUs:
- Models with Gold or Platinum efficiency have a 7-year warranty
- AX850 and AX1000 Titanium-rated PSUs have a 10-year warranty
- AXi Series PSUs have a 10-year warranty
- CS Series PSUs have a 3-year warranty
- CS-M Series PSUs have a 3-year warranty
- CX and CX-M Series PSU Models:
- Wattages of 400W, 430W, 500W, and 600W have a 3-year warranty
- Wattages of 450W, 550W, 650W, 750W, and 850W have a 5-year warranty
- GS Series PSUs have a 3-year warranty
- HX Series PSUs:
- Models with Platinum efficiency have a 10-year warranty
- Models HX520W, HX620W, and HX1000W have a 5-year warranty
- All other HX Series Models have a 7-year warranty
- HXi Series PSUs have a 10-year warranty
- RM Series PSUs:
- Models produced before 2019 have a 5-year warranty
- Models produced 2019 and newer have a 10-year warranty
- RMi Series PSUs have a 10-year warranty
- RMx Series PSUs have a 10-year warranty
- SF Series PSUs have a 7-year warranty
- TX Series PSUs:
- Models with Gold efficiency have a 7-year warranty
- All other TX Series PSUs have a 5-year warranty
- Vengeance Series PSUs have a 5-year warranty
- VS Series PSUs have a 3-year warranty
- VX Series (Models VX450 and VX550) have a 5-year warranty
NOTE: In certain jurisdictions, warranty is void if the safety sticker is broken.
Computer Cases
- All Corsair computer cases have a 2-year warranty
Cooling Products
- Hydro Series products have a 5-year warranty
- Hydro X Series Core products (blocks, pumps, and radiators) have a limited 3-year warranty
- Hydro X Series Accessory products (coolant, tubing, and fittings) have a 2-year warranty
- ML Series products have a 5-year warranty
- Air Series products have a 2-year warranty
- All fan products have a 2-year warranty
Audio Products
- All speaker products have a 2-year warranty
- All headset products have a 2-year warranty
Gaming Peripherals
- Gaming mice have a 2-year warranty
- Gaming keyboards have a 2-year warranty
- Gaming mouse mats have a 2-year warranty
- Gaming chairs have a 2-year warranty
- Elgato products have a 2-year warranty
Graphics Cards
- All graphic cards have a 2-year warranty
Accessories
- All accessories (e.g. lighting kits, headset stands, mounting brackets, cables) have a 2-year warranty
Certified Refurbished Products
- All certified refurbished products have a 90-day, replacement-only warranty
Special Warranty Period in the European Union
- In the European Union, the minimum warranty period provided by resellers is 2 years
- The minimum warranty period for refurbished products is 1 year
Warranty Terms
If your Corsair product is not operating in accordance with its published technical specifications, the product will be replaced at Corsair’s expense. Corsair may, at its discretion, provide equivalent products if a replacement isn’t possible.
Any replaced Corsair product will be warranted for the remainder of the original warranty period or 30 days, whichever is greater, or the period of time required by local statute.
Hydro X Series Limited Warranty Terms
Corsair warranty does not cover any hardware damage resulting from poorly executed, improper, and otherwise hasty assembly of your custom water-cooling system.
Disassembly of Corsair Hydro X products is highly discouraged due to the complex design of components. Such actions may result in irreparable mechanical, electrical, or chemical damage that may void the warranty.
Obsolete or Discontinued Products
An obsolete or discontinued product will be replaced by the same product if it is available. If the same product is unavailable, Corsair will replace the obsolete or discontinued product with a product of similar function and capacity.
Exclusions
This warranty does not cover problems or damage resulting from, but not limited to:
- Wear and tear from normal use
- Any modifications, abuse, accidents, misapplication, or unauthorized repair
- Any improper operations, including any use not in accordance with the supplied product instructions
- Connection to any improper voltage supplies
- Any other cause not related to a product defect in materials or workmanship
Except where prohibited by applicable law, any implied warranty on Corsair hardware products is expressly disclaimed.
Counterfeit products are also excluded this warranty. Counterfeit products are any products that Corsair, at its sole discretion, determines were not manufactured by Corsair or any of its authorized manufacturing partners.
PLEASE NOTE:
Counterfeit products will be reported for investigation and will not be returned.
Limitation of Liability
Except where prohibited by applicable law, Corsair shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to:
- Loss of profits, revenue, or data (whether direct or indirect)
- Commercial loss from breach of any express or implied warranty
Data Recovery
Corsair is not responsible for backing up or recovering any data you have lost when using Corsair storage devices. We recommend you back up all data and remove all confidential, proprietary, and personal information.