If the macros and remaps you have created for your keyboards and mice do not seem to work, try the following steps below.
Double-check your macros and remaps
First, ensure that your macros and remaps were created properly. We have an article here that goes over assigning key remaps and macros: How to: Assign key remaps and macros to your keyboards
You can also watch the videos below to review how to properly create macros and remaps.
Do a clean reinstall of iCUE
If your macros and remaps are still unresponsive, the next step is to try a clean re-installation of iCUE. You can find the setup file for iCUE by going to this page and clicking the Download iCUE button near the top-right of the screen.
To see how to do a clean reinstall, see this help article.
Repair iCUE
If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE.
Before repairing iCUE, delete the “Corsair composite virtual input device” driver.
- Open Device Manager.
- Select Human Interface Devices.
- Right-click Corsair composite virtual input device and select Uninstall device.
- Tick the Delete the driver software for this device checkbox, and then click Uninstall.
- Download the installer for iCUE by going to this page and clicking the Download iCUE button near the top-right of the screen and select the latest version of iCUE. Run the installer for iCUE and select Repair.
- Follow the on-screen instructions for repairing iCUE.
- Reboot your PC.