If you run into an issue where the RGB lighting of your devices changes into a color that you did not set in iCUE, it is possible that your computer system has software that is interfering with iCUE. Follow the steps below to fix this issue.
Uninstalling conflicting programs
Look for any programs you may have installed that may be interfering with iCUE, especially if you have any other software that also controls RGB lighting. Uninstall those programs to prevent them from interfering with iCUE.
Programs that are known to interfere with iCUE include:
- EVGA Precision XOC
- MSI Mystic Light
- Asus Aura RGB
Once you have uninstalled the conflicting programs, the next step is to repair iCUE.
- Open Device Manager.
- Select Human Interface Devices.
- Right-click Corsair composite virtual input device and select Uninstall device.
- Tick the Delete the driver software for this device checkbox, and then click Uninstall.
- Rerun the installation file for iCUE and select Repair.
- Follow the instructions for repairing iCUE.
- Reboot your PC.
If the issue is not resolved
If uninstalling conflicting programs and repairing iCUE does not resolve the issue, contact Customer Support and we will help resolve this issue.
In the meantime, you can disable SDK in iCUE as a temporary fix while we help you find a more permanent solution. You can disable SDK by going to SETTINGS and unchecking the Enable SDK checkbox.
