If you ordered a product at Corsair.com and do not want it anymore, you can cancel the items in your order as long as they have not been processed for shipping yet.
How to find your order
If you were logged into your Corsair.com account when you placed the order
You can find your order by clicking My Account on the upper right corner. After logging in, click My Account again, then My Orders on the left sidebar. If you can return or cancel an order, you will see the option to do so in the ACTION column.
If you placed your order at Corsair.com using Guest Checkout
You can access the order by clicking the cancel items link in the Order Confirmation email that was sent to you, immediately below the Grand Total summary.
How to cancel your order
If you place an order and the items have not yet been processed for shipping, you can cancel the entire order or individual items online.
- If you have a Corsair account, you can cancel your order by clicking My Account on the upper right corner. After logging in, click My Account again, then My Orders on the left sidebar.
- If you used the Guest checkout, find the order confirmation email sent to you and click cancel items. You will be taken to the order cancellation page.
You should see a Cancel option in the ACTIONS column if you are able to cancel an order.
- Select the Cancel option under the ACTION column.
- Select the quantity of items you want to cancel in the CANCEL QTY column.
- Select the reason you are cancelling the item in the CANCEL REASON column. Pick the most appropriate reason for cancelling your items. You can also choose “Other” and use the text box to explain why you are cancelling the items.
- Click CONTINUE.
- You will be asked to confirm your cancellation in the final step. The amount that will be refunded to your original payment method is also listed.
If you have an order with multiple line items that was eligible for a promotion, but is no longer eligible after the item you are canceling, the refund amount will be adjusted to reflect that.
If you have any issues with cancelling your order online, go to this page and create a help ticket. Our Customer Support team will help you return your order.