If you see a pending charge on your statement even after cancelling an order, the pending charge is still there because there is an authorization hold on your account that is in the process of being reversed. You are NOT being charged for the cancelled order.

What is an authorization hold?

When you pay with a credit card, your issuing bank may place a temporary authorization hold on your account. This hold reserves the funds for your order until the payment is finalized.

Here's what you can expect:

1. You enter your payment information at checkout.

2. Your bank places an authorization hold for the full order amount to confirm sufficient funds.

3. If approved, your order is processed.

4. Once your package ships, your credit card is charged for the cost of the items in that shipment.

   • If your order ships in multiple packages, each shipment will be charged separately, up to the amount of the original authorization.

Important: If your order is canceled or not completed, the authorization hold is released. The release time-frame varies depending on your bank or card issuer.

What do I do if I still see a pending charge for a cancelled order?

Authorization holds are automatically removed when you cancel an order. However, it will still take some time, usually between 3 to 5 business days, for the authorization hold to be removed.

If you still see a pending charge after cancelling an order, please wait a few days for the authorization request to be reversed.  Once it is, you will no longer see the pending charge and no money will be taken from your account.