If you need to return your product, please follow these steps carefully to ensure your return or replacement is processed smoothly.
1. Submit Request
Open our interactive support Chat widget located on the bottom right of your screen. Select "Replacement" from the menu options and follow the automated prompts to start.
2. Check Email
You will receive an automated confirmation email with your unique RMA number and specific processing instructions. Remember to check your spam or promotions folders if it doesn't arrive!
3. Pack Securely
Please use your product's original packaging whenever possible to keep it safe during transit. If provided, attach your provided prepaid shipping label and commercial invoice (if applicable) securely to the outside of your box.
4. Drop Off
Take your prepared parcel to the specific shipping carrier listed on your return label.
Always ask for and keep a physical drop-off receipt for tracking and insurance purposes.
Important Return Rules
- Your authorized RMA number and label are valid for exactly 14 days. If you miss this window, you will need to submit a new request.
- Please note that, currently, Scuf Gaming is unable to repair or handle service inquiries for products that are out of warranty.
- Please do NOT pack multiple distinct returns into a single box. Every separate RMA number requires its own package and corresponding shipping label.