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FAQ | CORSAIR Custom Lab

Updated

Region Availability 

Please note: CORSAIR Custom Lab orders and products are currently available strictly for customers located in the United States.

General Information & Products

  • What is CORSAIR Custom Lab?
    CORSAIR Custom Lab is where you can customize Corsair gaming products and create your own customized gaming setup.
  • Will CORSAIR Custom Lab be available worldwide?
    Currently, CORSAIR Custom Lab is only available in the United States.
  • What products are available for customization through CORSAIR Custom Lab?
    • M75 Wireless Gaming Mouse (*M75 AIR Wireless Ultra-lightweight Gaming Mouse is not available for customization)
    • K65 Plus Wireless Gaming Keyboard
    • MM300 Mouse Pad (three sizes: Medium, Large, & Extended)
    • MAKR 75 Gaming Keyboard
    • HS80 RGB Wireless Gaming Headset
    • EX300U External SSD
    • EX400U External SSD
    • Vengeance DDR5 Memory Kits
  • I purchased one particular keycap design for my Custom Lab product but I also like a different design. Can I purchase keycaps separately?
    Unfortunately, these keycap designs are exclusive to CORSAIR Custom Lab only and are not sold separately.

Ordering, Bundles & Modifications

  • Can I order multiple quantities of one particular product with different configurations in a single order?
    Yes, it is possible to order multiple quantities of one particular product, each with its own customization, in a single order. You can only customize one product at a time; add the product to your cart before customizing the next.

  • Can I receive a discount on multiple CORSAIR Custom Lab products?
    Yes, when ordering two or more different Custom Lab products* as a bundle, a discount will automatically apply. Multiple quantities of the same product or SKU do not qualify as a bundle. Existing promotions or discount codes cannot be combined or stacked with a bundle.
    *The Custom Labs Vengeance DDR5 Memory kits are excluded from this bundle discount.
    You can also access the bundle builder after customizing any specific Custom Labs product that qualifies for the bundle discount and adding the item to your cart:

    Bundle builder in cart
  • Can I order multiple custom bundles with different configurations in a single order?
    Yes. Customize one bundle at a time, add it to your cart, and then begin customizing the next bundle.
  • How can I modify my order?
    Unfortunately, orders cannot be modified after they have been processed. If the products have not shipped, you may cancel the current order and submit a new order with your modifications.
  • How can I cancel my order?
    You can cancel your order through your profile as long as it has not been processed for shipping. Visit My Orders and select the CANCEL option. If the cancel option is not listed, it is no longer eligible for cancellation, and you must initiate a return. Due to the customized nature of these products, a 30% restocking fee will be deducted from the refund amount.

Shipping & Delivery

  • When should I expect my product to arrive?
    Products will be shipped within 7 to 10 business days. We aim to have the items in your hands within 3 to 4 weeks of placing your order, but please note that unforeseen manufacturing, material, or carrier timing may impact delivery. Check your order status by visiting My Orders.
  • What courier will my product(s) be shipped with?
    Products will be shipped directly from our manufacturing facilities in Taiwan via FedEx. Please note that packages shipped with FedEx are shipped with a signature requirement.

Returns, Refunds & Order Issues

  • What is the return and refund policy?
    If you are not satisfied, you have 60 days to return your product(s) starting from the date you received it. Due to the customized nature of these products, a 30% restocking fee will be deducted from the refund amount. Start a return by visiting My Orders and selecting RETURN, or visit our Returns Center.
  • Why does my refund amount not match the amount I originally paid?
    A 30% restocking fee is deducted from the refund amount. If you were charged shipping fees, those will not be refunded unless your return is the result of a CORSAIR handling error.
  • Do I need to return all items from a bundle to receive a refund?
    No, you can create a single-item return request. If you wish to return all products from your bundle, you must create a return request for each individual product (SKU). The 30% restocking fee applies.
  • What if my package was lost/stolen/missing?
    Create an RMA request by selecting LOST SHIPMENT as the return reason via the Returns Center. Then, contact our Customer Service team by creating a support ticket.
  • What if my package arrived damaged?
    Create an RMA request by selecting DAMAGED SHIPMENT as the return reason. Then, contact Customer Service. (Do not select Damaged Shipment if your product is defective/DOA).
  • What if I received the wrong design or a different product?
    Create an RMA request by selecting PROBLEM WITH ORDER as the return reason. Then, contact Customer Service.
  • What if the product is defective or dead on arrival (DOA)?
    Create an RMA request by selecting DEFECTIVE or DEAD ON ARRIVAL as the return reason. Then, contact Customer Service.