How To: Access Attachments for your Support Ticket

Contents

• If you already know your Account Email and Password
• If you have a support account already but you do not remember the password
• If you do not have a support account, or the password reset does not work for you
• How to access tickets and attachments once logged in

• If you have trouble with your browser, please view this article: 
  Account: What to do if you cannot log in to your Corsair account – Corsair

   

Make sure you can log in to your Support Account
 

• If you already know your Account Email and Password

  First, go to the main Corsair Support page, available here: https://help.corsair.com/
  This is the page you should see: 

Click on the “Sign In” link on the top right of this page:

This will bring you to a sign-in page. If you already know your email and password, you can log in here.

• If you have an Account already but you do not remember the Password

From the sign in page, click on “Forgot password” and provide your email address. You should receive an email reset link within 15 minutes that will provide instructions on how to reset the password.

• If you do not have an Account, or the Password Reset does not work for you

You will need to create a new support account. Let’s go back to the sign-in page and click on “Don’t have an account yet?”

This will bring you to a registration form. You must use the same email address that you used to open the support request you are seeking the attachments for.

After you click submit, you will be able to log in to this account from the sign-in page we were on previously.
Once logged in, the home page for the support website (https://help.corsair.com/) will look like this:

How to access tickets and attachments once logged in

• To access your tickets and their attachments, simply click on your name on the top right of this page, then click on “Requests:
  
   

This will bring you to a page that lists all of the tickets that have been opened using your support account or created with the same email address that your support account is associated with.

If you select a ticket, in this case “Test Ticket” you will see the entire support conversation history, along with the attachments that were included with each message. You can open or download any attachment by just clicking on it.

If you run into any issues following these steps, please feel free to reach out to our support team. You can do this through your existing support ticket by replying to the emails you have been receiving or by creating a new ticket through our chat client on the help page: