We take every step to protect your order, but sometimes packages experience damages during transit. If your package arrives damaged, please follow the steps below so we can make it right.
STEP 01: DOCUMENT THE DAMAGE
Take clear, high-resolution photos of the following:
- Outside of the shipping box (showing any dents or tears).
- The shipping label clearly showing the tracking number.
- The damaged product itself.
- The product's serial number.
These images are essential for our support team to assess the issue and file a claim with the carrier if needed.
STEP 02: KEEP ALL MATERIALS
Do not discard the shipping box or any packing materials. The carrier may occasionally request to inspect the packaging.
STEP 03: CONTACT SUPPORT
Once you have your photos and order number ready, use the option below to contact our team and submit your details.
Important: Claims for transit damage must be reported within 48 hours of the delivery timestamp provided by the carrier.