We know how frustrating it is to see a “Delivered” status but no package at your door. Before reaching out, please follow these steps to help us track it down.
STEP 01: CHECK YOUR SURROUNDINGS
Carriers often leave packages in discreet locations to prevent theft. Please check:
- Side doors, porches, and garage areas.
- With neighbors, roommates, or building management/mailrooms.
- The tracking link for a "Photo of Delivery" if provided by the carrier.
STEP 02: WAIT 24 HOURS
Occasionally, carriers mark a package as "Delivered" when it is still on the truck or being transferred to a local facility. In most cases, these packages arrive the following business day.
STEP 03: START AN INVESTIGATION
If 24 hours have passed and you still haven't located your order, please use the support options below to notify our team so we can open a trace with the shipping carrier.
Important: Do not wait more than 48 hours to contact us, as claims are time-sensitive. Beyond this window, we may be unable to open an investigation with the shipping carrier.