If your CORSAIR headset appears to be receiving power, but won't power on as expected:
- Try charging your product for a few minutes: If the battery level is very low, your CORSAIR headset might go into a power saving mode until it reaches a sufficient charge. Try charging your product for a few minutes, then try again.
- Check for, and install, any available firmware updates: If your device is not powering on, but is able to be detected within iCUE while plugged in, check to see if there is an available firmware update. If there is, update the headset and then try to repair with the dongle connected (only applicable with CORSAIR wireless headsets).
Determine if the LED indicator is flashing a particular color: Most of our wireless headsets will have LED indicators that will tell you what status the headset is in. For most Headsets, red blinking indicates that the headset is not connected, please review your headsets QSG for specific information on LED indicators. If the headset is not flashing any LEDs and is seemingly "dead" contact support for further assistance.
Reset your product: Follow the troubleshooting steps outlined in our help articles for your headset:
Try a different USB cable: Try connecting your CORSAIR headset with a different USB cable to determine if there is an issue with the first cable.
If you are still having issues with your headset, and it will still not turn on despite these steps, contact our support team for further assistance.