Q: Will my HS80 custom kit work on the HS80 Max?
A: If you bought an HS80 custom kit and are wondering whether it will fit on the HS80 Max, we're glad to inform you that the form factor of the HS80 Max is identical. As a result, the custom kits designed for the HS80 will work perfectly with the HS80 Max
Q: Is the HS80 Max multipoint compatible?
A: The HS80 Max uses a different wireless radio than earlier HS80 models. As a result, the headset won't support multipoint/slipstream connections with other devices
Q: How do I replace the Earpads of my HS80/HS80 MAX headset?
A: To replace your HS80 or HS80 MAX headsets, please follow our guide here: How to: Replace earpads on your headset
Q: I'm having general issues with my HS80/HS80 Max headset. What can I do to fix it?
A: If you are having general issues, please follow the steps to reset your headset here: How to: Reset your HS75 XB, HS70 BT, or HS80 RGB Wireless Gaming Headset. If you continue to have issues after, contact our support team here: Create a Ticket
Q: I'm having issues with my HS80/HS80 Max headset being detected with Dolby Atmos. How can I fix it?
A: Reinstalling Dolby Access and completely restarting your device should restore Dolby Atmos. If issues persist please contact our support team here: Create a Ticket
Q: What are the Dimensions and weight of my headset?
A: 8.07 x 3.82 x 7.2 inches and 12.9 ounces
Q: My Earcups have been damaged, how do I request a replacement?
A: Please contact our support team here to request replacements: Create a Ticket
Q: My Mic sounds to low, how do I fix it?
A: Issues with Mic quality being too "low" can be resolved by following our help article here: How to: Fix low volume issue with microphones