If you are experiencing problems with your HS80 MAX headset disconnecting from iCUE or using an outdated Windows Audio Driver, please follow the steps below to troubleshoot and fix the issues you are experiencing.
If you followed these steps and are still experiencing issues:
Contact our Customer Service team to create a ticket: CONTACT SUPPORT
To request a Warranty Exchange(RMA): WARRANTY EXCHANGE
1. Open Device Manager
Right-click the Windows Start icon (Figure 1) then select the "Device Manager" option(Figure 2).
2. Delete HS80 MAX Drivers in Device Manager
In Device Manager, look under "Audio inputs and outputs" (Figure 3) and "Sound, video and game controllers"(Figure 4) for any HS80 MAX drivers. If found, right-click each HS80 MAX driver and select "Uninstall device" to remove them.
3. Uninstall and Clean Install iCUE
Please use the hyperlinked article for iCUE clean install steps.
4. Restart Your PC
After uninstalling iCUE and the HS80 MAX drivers, restart your computer.
5. Connect the Headset
With your PC restarted, connect your HS80 MAX headset to the PC. Allow the drivers to auto-install. This process should ideally introduce 3 drivers:
Two drivers under "Audio Inputs and Outputs"(Figure 3 & 4) (one for the microphone and one for the earphone). One driver under "Sound, Video and Game Controllers".(Figure 5)
6. Verify and Adjust Driver Installation
If the driver under "Sound, Video and Game Controllers" is missing, install iCUE but do not install the
headset module when the iCUE prompt comes up
In "Device Manager," under "Audio Inputs and Outputs," if you see any Microsoft drivers disable them.
Confirm the presence of the HS80 MAX driver under "Sound, Video and Game Controllers."
In properties, verify the manufacturer is listed as CORSAIR and ensure this driver is enabled.
7. Restart PC and Finalize Setup in iCUE
Restart your PC once more. Open iCUE to ensure everything is correctly recognized and configured.
This organized approach ensures that your HS80 MAX headset drivers are correctly installed and that iCUE is cleanly reinstalled to potentially solve any issues you were experiencing.