HS80 MAX: Mic is stuck in mute
If you encounter an issue where your microphone remains muted after attempting to unmute it, this is due to an issue with how Windows and iCUE interact with system wide audio settings.
Reason: When the iCUE software is open and you mute the microphone on your HS80 MAX headset, the software applies a system-wide mute. If iCUE is subsequently closed or crashes while the microphone is muted, you might find that trying to unmute your headset (either by flipping down the microphone or pressing the mute button) doesn't work as expected. Your headset's microphone remains muted because the system-wide mute set by iCUE remains active, even though local mute/unmute actions on the headset are still functional.
Cause: This issue arises because iCUE, when active, has control over system-wide audio settings, including the mute function. If the software is closed unexpectedly while the headset microphone is muted, the system retains the mute setting. Subsequent attempts to unmute the headset only affect local settings specific to the headset itself, not the system-wide settings, leaving the microphone muted on your PC.
Solutions: There are two primary ways to address this issue and unmute your HS80 MAX headset's microphone:
- Restart iCUE: Open the iCUE software again on your computer.
- Unmute in iCUE: Find the microphone settings for your HS80 MAX headset within the iCUE interface and toggle the mute option to unmute. This action should remove the system-wide mute, allowing your microphone to function normally.
If you prefer not to use iCUE or cannot access the program, you can directly adjust your computer's sound settings:
- Open Sound Settings: Navigate to the sound settings on your computer. This can typically be done by right-clicking the sound icon in the system tray and selecting "Open Sound settings" or by searching for "Sound settings" in the start menu and unmute the Microphone.
You should be able to resolve the issue of your HS80 MAX headset microphone being stuck in mute. If you encounter persistent issues, please contact our support team for further assistance.