Mice

How to: Reset your computer mouse

If you are experiencing issues with your computer mouse, you can try resetting it. There are two types of reset: soft reset and hard reset.

 

Soft reset your wired computer mouse

Most Corsair mice have a soft reset function you can use to fix unexpected behavior issues, such as repeating button inputs, lighting issues, or being unresponsive.

Please note that the Scimitar Pro RGB and Dark Core RGB/SE mice have different steps for soft resetting.

To soft reset a computer mouse:

  1. Unplug the mouse.
  2. With the mouse unplugged, hold down the left and right mouse buttons.
  3. While holding down the mouse buttons, plug the mouse back into the computer.
  4. After around 5 seconds, release the buttons. You will see an LED flash if it soft resets successfully.

 

To soft reset a Scimitar Pro RGB:

  1. Unplug the mouse.
  2. With the mouse unplugged, hold down the left and right mouse buttons.
  3. While holding down the mouse buttons, plug the mouse back into the computer.
  4. Wait for the mouse’s LEDs to begin flashing, then release the buttons.
  5. Unplug the mouse.
  6. Plug the mouse back into the computer.

 

To soft reset a Dark Core RGB/SE:

  1. Set the power switch on the bottom of the mouse to OFF.
  2. Hold down the Forward and Back side buttons.
  3. Hold holding down the side buttons, set the power switch to ON.

 

Soft reset your wireless computer mouse

If you have a wireless computer mouse, the steps for soft resetting will vary slightly from soft resetting a wired computer mouse.

To soft reset a wireless mouse:

  1. Turn off your wireless mouse.
  2. Hold down the left and right mouse buttons.
  3. While holding down the mouse buttons, turn the mouse back on.
  4. After around 5 seconds, release the buttons. You will see an LED flash if it soft resets successfully.

 

Hard reset your wired computer mouse

If soft resetting your computer mouse doesn’t work, it’s possible that the firmware installed on your device may have issues. Try reinstalling your mouse’s firmware.

Before you begin, make sure you have the following:

  • A computer with Internet access
  • The computer mouse you want to hard reset
  • A small paperclip or a pushpin
  • The part number of your mouse (starts with CH- and is found on the cable tag or the underside of a wireless mouse)

 

To hard reset your mouse:

  1. Contact Customer Support by creating a ticket. Make sure to give your mouse’s part number.
  2. Download the firmware file that we send to you.
    • If the firmware file we send is compressed (typically in .rar format), extract it.
  3. Unplug your mouse from your computer.
  4. Find the reset button. It is usually recessed within a pinhole at the bottom of the mouse.
    • If your mouse has removable weights, the pinhole could be hidden beneath a weight.
  5. Use a paperclip or pushpin to push the reset button.
  6. While pushing the reset button, plug the mouse back into the computer. This should cause your computer to recognize a new driver called CRP_Disabled.
  7. Open CRP_Disabled and delete the file named FIRMWARE.BIN.
  8. Copy the firmware file you downloaded from us to CRP_Disabled. The file name should contain “ISP” in it.
  9. Unplug your mouse.
  10. Plug your mouse back in.

 

If you still experience issues after hard resetting your mouse or are having problems with these instructions, contact Customer Support for further assistance.

 

Hard reset your wireless computer mouse

If soft resetting your computer mouse doesn’t work, it’s possible that the firmware installed on your device may have issues. You can use iCUE to update the firmware of your wireless device.

Before you begin, make sure you have the following:

  • A computer with Internet access
  • The computer mouse you want to hard reset

 

To hard reset your mouse:

  1. Contact Customer Support by creating a ticket. Make sure to give your mouse’s part number.
  2. Download the firmware file that we send to you.
    • If the firmware file we send is compressed (typically in .rar format), extract it.
  3. Open iCUE.
  4. Select your computer mouse in iCUE, then click SETTINGS.
  5. In the Device Settings section, click Update.
  6. If your device firmware is up to date, select Firmware Image.
  7. Click Browse, then select the firmware file you downloaded earlier.
  8. Click Update.

If you still experience issues after hard resetting your mouse or are having problems with these instructions, contact Customer Support for further assistance.

Related articles

Still need help?

CONTACT US