If you run into a situation where your Void Pro headset seems to become inoperable after plugging it in to charge, your headset might actually be in bootloader mode.

When plugging in your Void Pro, holding down any button will cause the headset to go into bootloader mode. To avoid this, refrain from pressing any button when plugging in your headset for charging.

If you accidentally put your Void Pro into bootloader mode, follow the steps below to exit bootloader mode.

For a wired Void Pro:

1. Open iCUE.
2. Hold down the Mute button on your headset while plugging your headset into your computer.
3. Make sure that the headset lights up; if it does not, repeat step 2 until it does.
4. Click SETTINGS in iCUE.
5. Select your headset.
6. Click Update to download the latest firmware.

For a wireless Void Pro:

1. Open iCUE.
2. Hold down the Mute button on your headset while plugging the wireless dongle into your computer.
3. Make sure that the headset lights up; if it does not, repeat step 2 until it does.
4. Click SETTINGS in iCUE.
5. Select your headset.
6. Click Update to download the latest firmware.
7. If your headset is unpaired at this point, pair the headset.