How do I use Corsair Windows Reporter Utility?

The Corsair Windows Reporter is a free utility that collects selected information from users of Corsair products. Corsair Support uses this information to help troubleshoot your issues.

Corsair Windows Reporter can be used on Windows 7, Windows 8, Windows 10, and Windows 11.

NOTE: Corsair Windows Reporter cannot be used on any phone, macOS, or Linux.

• Where to download Corsair Windows Reporter
• Using Corsair Windows Reporter
• Contents of Corsair Windows Reporter
• Download link

Steps for Downloading Corsair Windows Reporter

1. Navigate to the article where Corsair Windows Reporter is available.
2. Scroll to the bottom of the page and click on the download link.
3. The file will be downloaded in a .zip format. Extract this zip file to access the executable file within.
   • Note: The executable will have a name like CorsairWindowsReporter_1.0.48.48.exe. The numbers in the file name may vary depending on the version.

Steps for Using Corsair Windows Reporter

1. Right-click the downloaded executable file and select "Run as Administrator" to launch Corsair Windows Reporter.
2. Click the "Start" button to initiate the collection of your computer's configuration files.
   • Enable "Add Memory Dump" and "Add Software Crash Dump" if instructed by a Corsair Agent.
3. Wait for the process to complete. This may take a few minutes.
4. Upon completion, a SupportInfo.zip file will be generated and saved to your Desktop.
   • The icon for this file may differ depending on the file extraction tool used on your system (Windows, Winrar, 7zip, etc.).

Contents of Corsair Windows Reporter

The contents of the SupportInfo.zip file are listed below. Corsair Support uses these files to analyze your support case.

Elgato

• Settings, log files and crash dumps (optional) of all Elgato Windows software
• %appdata%\Elgato (all files and sub-folders)