Headset:Battery Related Issues

We do not recommend that you replace the battery of your CORSAIR headset by yourself. If you are experiencing issues with your battery, contact Customer Support if you have not done so already, and we will provide further assistance.

Below are troubleshooting steps to help resolve issues regarding these battery related issues some customers may come across!


Critical Battery Warning:

1. Ensure that iCUE is up-to-date and that your device is running the latest firmware version.

2. Drain the battery of your device completely and recharge it fully.

3. Attempt a soft reset of the device by following the Soft Reset instructions.

   1. Soft Reset: Soft resetting a headset can resolve various issues. This will disconnect and then reconnect the battery.

      • For Void Pro/Void Elite RGB headset:

        1. Make sure your headset is currently unplugged.

        2. Make sure your headset is powered off.

        3. Hold the Mute button on the headset down for about 15 seconds.

        4. Hold down the power button until the headset turns on.

        5. Test your headset and see if the issue is resolved.

      • For HS70 Wireless/HS70 Pro Wireless:

        1. Make sure your HS70 headset is powered off.

        2. Hold down the Mute button on the headset for about 15 to 20 seconds.

        3. Hold down the Power button until the headset turns on.

        4. Test your headset and see if the issue is resolved.

      • For Virtuoso, Virtuoso SE, or Virtuoso XT headsets:

        1. Ensure the headset is in wireless mode.

        2. Press and hold the mute button down for a continuous 15 seconds until the lights on the headset turn off.

        3. Connect the headset to your PC using the appropriate cables or adapters. During this process, you may notice the headset flashing a few times, indicating a successful reset.

      • For HS75 XB, HS70 BT, or HS80 RGB Wireless Gaming Headsets:

        1. Make sure your headset is powered off.

        2. Hold down the power button until you see the lights on the headset flash.

        3. Wait 15 seconds, and then power on your headset.

        4. Test your headset and see if the issue is resolved.

Headset Charging:

How to Charge

Wireless Corsair headsets charge via the included micro-USB or USB-C cable. If you're using a USB port on a computer to charge, make sure the port is powered.

Status LED

While plugged in, a battery status LED will turn on next to the USB port. If the headset power is off, amber indicates charging and green indicates a full charge. If the headset power is on, amber indicates a charge of 1-89%, while green indicates 90-100%.

Not seeing the green LED during charging while powered off? Don't worry, this doesn't indicate a fault with your headset. We opted for a simpler charge detection feature to reduce the cost passed on to our customers, so sometimes the indicator will show an amber "charging" status even when fully charged. If you are finding that the battery isn't lasting as long as expected, please let our support team know.

The Status LED indicator meanings can be found on our CORSAIR:EXPLORER page by searching your product and referencing the Quick Start Guide.

Battery Life Issues:

If you are having issues with the battery life of the headset we would first recommend disabling the RGB Effects on the headset(If Applicable) and lowering the volume if you are listening to high intensity or high bass movies, games or music.

You can also use Bluetooth(If applicable) on your headset to increase battery life as well.

Battery Best Practices:

• Fully charge a new headset before use

• It is not necessary to fully drain the battery 

• Disconnect the cable when charging is complete

• Avoid long periods in a discharged state

• Avoid storing headsets in extreme temperatures

If you still have questions, issues, or other inquiries please use the form here to contact one of our Technical Support agents for further assistance: Contacting the Support Team